Shipping policy

This Shipping Policy explains how orders placed through eidierax.shop are processed, shipped, tracked, and delivered.

1. Free Standard Shipping

All orders placed through eidierax.shop receive free standard shipping.

There is no minimum purchase amount required to receive standard shipping unless a different condition is expressly displayed before an order is placed.

2. Estimated Delivery Time

Our estimated delivery time is:

15–20 days

The delivery estimate is intended to provide customers with a reasonable indication of the expected delivery period.

Delivery times may occasionally vary because of:

• carrier delays;
• transport disruptions;
• customs procedures;
• public holidays;
• severe weather;
• high-volume shopping periods;
• remote delivery locations;
• incorrect customer information;
• security screening; or
• other circumstances outside our reasonable control.

Where we become aware of a material delay affecting an order, we will make reasonable efforts to provide relevant information to the customer.

3. Order Processing

Orders are prepared for shipment after payment and order details have been successfully received and verified.

Processing activities may include:

• payment confirmation;
• fraud prevention checks;
• stock allocation;
• order preparation;
• packaging;
• fulfilment; and
• transfer to the delivery carrier.

Orders placed during weekends, public holidays, major promotional events, or unusually busy periods may require additional processing time.

4. Shipping Confirmation

When tracking information is available, customers may receive a shipping confirmation containing a tracking number or tracking link.

Tracking information may take some time to become active after the carrier first receives shipment data.

5. Tracking an Order

Customers should use the tracking information supplied with the order where available.

If tracking has not updated for an extended period or appears incorrect, contact:

info@eidierax.shop

Please include the order number when contacting us.

6. Delivery Locations

We deliver to locations made available during the checkout process.

Availability may vary based on carrier services, product restrictions, delivery region, or other logistical considerations.

If a delivery destination cannot be serviced after an order has been submitted, we will contact the customer regarding available options.

7. Correct Shipping Information

Customers must provide accurate and complete delivery details, including where applicable:

• recipient name;
• street address;
• apartment or unit number;
• suburb;
• state or territory;
• postcode;
• country;
• telephone number; and
• email address.

Customers should carefully check this information before completing checkout.

8. Address Changes

If a customer enters an incorrect address, contact info@eidierax.shop as soon as possible.

We will attempt to update the information where operationally possible.

However, once an order has entered fulfilment or been transferred to a carrier, we may no longer be able to change its destination.

9. Failed Delivery

A delivery may fail because of circumstances including:

• an incorrect address;
• an incomplete address;
• inability to access the property;
• refusal of delivery;
• failure to collect a parcel;
• carrier restrictions; or
• other delivery problems.

Where a parcel is returned to sender, customers should contact info@eidierax.shop.

Any additional charges caused solely by incorrect customer-provided delivery information may be handled in accordance with applicable law.

10. Delivery Confirmation

A carrier may record an order as delivered when it has been:

• handed to the recipient;
• left in an authorised safe location;
• delivered to a reception area;
• delivered according to carrier instructions; or
• otherwise completed under the carrier's normal procedures.

Customers should review tracking information promptly.

11. Order Marked Delivered but Not Received

If tracking states that a parcel was delivered but it cannot be found, customers should first:

• check around the delivery property;
• check safe-drop areas;
• ask household members;
• check with building reception where applicable;
• ask neighbours where appropriate; and
• contact the carrier if sufficient tracking information is available.

If the parcel remains missing, contact info@eidierax.shop.

We will provide reasonable assistance in reviewing available shipping information.

12. Lost Parcels

If a shipment appears to have been lost in transit, contact us at:

info@eidierax.shop

We may investigate with the relevant carrier or fulfilment provider.

Where the goods are not delivered and a refund, replacement, or other remedy is required under applicable law, we will provide the required remedy.

13. Damaged Parcels

If an order arrives damaged, customers should contact us as soon as reasonably possible.

Please provide:

• order number;
• description of the damage;
• photographs of the item;
• photographs of packaging where relevant; and
• any other useful evidence.

We will assess the matter under our Return and Refund Policy and applicable Australian consumer law.

14. Incorrect Items

If a customer receives an item different from the item ordered, contact:

info@eidierax.shop

Please provide the order number and photographs of the product received.

Where an incorrect product has been supplied, we will work with the customer to provide an appropriate resolution.

15. Multiple Parcels

Orders containing multiple items may occasionally be shipped separately.

Where this occurs:

• parcels may have separate tracking numbers;
• parcels may arrive on different dates; and
• delivery of one parcel does not necessarily mean the entire order has been delivered.

Customers will not be charged additional standard shipping fees simply because an order is divided into multiple shipments.

16. Customs and International Transit

Where an order crosses international borders, customs or import processing may affect delivery times.

Any duties, taxes, or import charges will be handled according to applicable law and the information provided during the checkout process.

We do not intentionally conceal charges that we are legally required to disclose.

17. Delivery Delays

A delivery delay does not automatically mean an order is lost.

Customers experiencing a delay should review tracking information and contact us where assistance is required.

Where a delay becomes unreasonable or gives rise to rights under applicable consumer law, those statutory rights are not limited by this policy.

18. Cancellation Before Shipment

Customers wishing to cancel an order should contact info@eidierax.shop immediately.

We will attempt to process the cancellation where the order has not yet entered irreversible fulfilment.

Cancellation cannot always be guaranteed after processing or shipping has commenced.

Where cancellation is not possible, the customer may use the applicable return process after delivery, subject to our Return and Refund Policy and Australian law.

19. Returns

Do not return products to an address appearing on the original shipping parcel unless we have specifically confirmed that address for returns.

Return facilities may differ from outbound fulfilment facilities.

To begin a return, contact:

info@eidierax.shop

20. Australian Consumer Law

This Shipping Policy does not exclude, restrict, or modify rights or remedies that customers may have under the Australian Consumer Law.

Goods supplied to consumers are subject to statutory consumer guarantees, and where those guarantees are not met, consumers may be entitled to remedies.

21. Fraud and Delivery Security

We may conduct reasonable verification before shipping an order where unusual or potentially fraudulent activity is detected.

Such checks are intended to protect customers, payment providers, and our store.

22. Changes to Shipping Policy

We may update this Shipping Policy from time to time.

Any material shipping terms applicable to a transaction will be those appropriately disclosed when the customer places the order, subject to mandatory law.

23. Contact Us

For shipping, tracking, delivery, damaged parcel, or missing parcel enquiries:

eidierax.shop
Email: info@eidierax.shop