Shipping policy
Shipping Policy
This Shipping Policy explains how orders placed through eidierax.shop are processed, shipped, tracked, and delivered within the United States.
1. Free Standard Shipping
All orders placed through eidierax.shop receive free standard shipping.
There is no minimum purchase amount required to receive standard shipping unless a different condition is expressly displayed before an order is placed.
2. Estimated Delivery Time
Our estimated delivery timeline is:
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Order processing: 1–3 business days
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Shipping and transit: 5–8 business days
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Estimated total delivery time: approximately 6–11 business days
The above delivery estimates are provided to give customers a reasonable indication of the expected delivery period.
Delivery times may occasionally vary because of circumstances such as:
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carrier delays;
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transportation disruptions;
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public holidays;
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severe weather;
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high-volume shopping periods;
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remote or difficult-to-access delivery locations;
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incorrect or incomplete customer information;
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security screening;
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carrier operating conditions; or
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other circumstances outside our reasonable control.
Where we become aware of a material delay affecting an order, we will make reasonable efforts to provide relevant information to the customer.
3. Order Processing
Orders are prepared for shipment after payment and order details have been successfully received and verified.
Order processing generally takes 1–3 business days.
Processing activities may include:
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payment confirmation;
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fraud prevention checks;
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stock allocation;
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order preparation;
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packaging;
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fulfillment; and
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transfer to the delivery carrier.
Orders placed during weekends, U.S. federal holidays, major promotional events, or unusually busy periods may require additional processing time.
The processing period generally begins after the order has been successfully submitted and payment has been authorized.
4. Shipping Confirmation
When tracking information is available, customers may receive a shipping confirmation containing a tracking number or tracking link.
Tracking information may take some time to become active after the carrier receives the shipment.
5. Tracking an Order
Customers should use the tracking information supplied with the order where available.
If tracking has not updated for an extended period or appears incorrect, contact:
Please include the order number when contacting us.
6. Delivery Locations
We currently offer standard shipping to delivery addresses within the United States where service is available.
Delivery availability may vary based on carrier services, product restrictions, delivery region, or other logistical considerations.
If a delivery destination cannot be serviced after an order has been submitted, we will contact the customer regarding available options.
7. Correct Shipping Information
Customers are responsible for providing accurate and complete delivery information, including where applicable:
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recipient name;
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street address;
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apartment, suite, or unit number;
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city;
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state;
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ZIP Code;
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telephone number; and
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email address.
Customers should carefully check this information before completing checkout.
8. Address Changes
If a customer enters an incorrect address, contact info@eidierax.shop as soon as possible.
We will attempt to update the information where operationally possible.
However, once an order has entered fulfillment or has been transferred to a carrier, we may no longer be able to change the shipping address.
If an address change cannot be completed before shipment, the customer may need to work directly with the carrier where carrier services permit such changes.
9. Failed Delivery
A delivery may fail because of circumstances including:
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an incorrect address;
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an incomplete address;
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inability to access the delivery location;
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refusal of delivery;
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failure to collect a parcel;
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carrier restrictions; or
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other delivery problems.
Where a parcel is returned to us, customers should contact info@eidierax.shop.
Any additional costs caused solely by incorrect or incomplete customer-provided delivery information may be handled in accordance with applicable law and the circumstances of the order.
10. Delivery Confirmation
A carrier may record an order as delivered when it has been:
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handed to the recipient;
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left in an authorized safe location;
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delivered to a reception area;
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delivered according to carrier instructions; or
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otherwise completed under the carrier's normal delivery procedures.
Customers should review tracking information promptly after receiving a delivery notification.
11. Order Marked Delivered but Not Received
If tracking states that a parcel was delivered but it cannot be found, customers should first:
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check around the delivery property;
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check designated or safe-drop areas;
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ask household members;
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check with building reception where applicable;
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ask neighbors where appropriate; and
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contact the carrier if sufficient tracking information is available.
If the parcel remains missing, contact info@eidierax.shop.
We will provide reasonable assistance in reviewing the available shipping information.
12. Lost Parcels
If a shipment appears to have been lost in transit, contact us at:
We may investigate the shipment with the relevant carrier or fulfillment provider.
Where the goods are not delivered and a refund, replacement, or other remedy is required under applicable law, we will provide the applicable remedy.
13. Damaged Parcels
If an order arrives damaged, customers should contact us as soon as reasonably possible.
Please provide:
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order number;
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description of the damage;
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photographs of the item;
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photographs of the shipping packaging where relevant; and
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any other useful evidence.
We will assess the matter under our Return and Refund Policy and applicable law.
14. Incorrect Items
If a customer receives an item different from the item ordered, contact:
Please provide the order number and photographs of the product received.
Where an incorrect product has been supplied, we will work with the customer to provide an appropriate resolution.
15. Multiple Parcels
Orders containing multiple items may occasionally be shipped separately.
Where this occurs:
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parcels may have separate tracking numbers;
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parcels may arrive on different dates; and
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delivery of one parcel does not necessarily mean the entire order has been delivered.
Customers will not be charged additional standard shipping fees simply because an order is divided into multiple shipments.
16. Customs and International Shipping
Our standard shipping service is intended for delivery within the United States.
If an order is shipped to a location outside the United States or otherwise crosses an international border, additional customs procedures, duties, taxes, or import requirements may apply.
Any applicable charges or requirements will be handled in accordance with applicable law and the information provided during checkout.
17. Delivery Delays
The estimated delivery time is approximately 6–11 business days, consisting of approximately 1–3 business days for order processing and 5–8 business days for shipping and transit.
A delivery delay does not automatically mean that an order has been lost.
Customers experiencing a delay should review the available tracking information and contact us where assistance is required.
If we become aware that an order cannot be shipped within a promised or otherwise applicable timeframe, we will provide any notices, options, refunds, or other remedies required by applicable law.
18. Cancellation Before Shipment
Customers wishing to cancel an order should contact info@eidierax.shop as soon as possible.
We will attempt to process the cancellation where the order has not yet entered irreversible fulfillment or shipping.
Cancellation cannot always be guaranteed after processing or shipping has commenced.
Where cancellation is not possible, the customer may use the applicable return process after delivery, subject to our Return and Refund Policy and applicable law.
19. Returns
Do not return products to an address appearing on the original shipping parcel unless we have specifically confirmed that address for returns.
Return facilities may differ from outbound fulfillment facilities.
To begin a return, contact:
Please refer to our Return and Refund Policy for applicable return requirements, eligibility conditions, and refund procedures.
20. U.S. Consumer Rights
This Shipping Policy does not exclude, restrict, or modify any rights or remedies that customers may have under applicable federal, state, or local law.
Where applicable consumer protection laws provide rights or remedies relating to delivery, non-delivery, defective products, incorrect products, cancellations, refunds, or other matters, those rights remain unaffected by this Shipping Policy.
21. Fraud and Delivery Security
We may conduct reasonable verification before shipping an order where unusual or potentially fraudulent activity is detected.
Such checks are intended to protect customers, payment providers, and our store.
An order may require additional verification before fulfillment where reasonably necessary.
22. Changes to Shipping Policy
We may update this Shipping Policy from time to time.
Any material shipping terms applicable to a transaction will be those appropriately disclosed when the customer places the order, subject to applicable law.
23. Contact Us
For shipping, tracking, delivery, damaged parcel, or missing parcel inquiries, please contact:
eidierax.shop
Email: info@eidierax.shop
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