Privacy policy

This Privacy Policy describes how eidierax.shop collects, uses, discloses, stores, and otherwise handles personal information when customers visit our website, make a purchase, communicate with us, or otherwise use our services.

Where the Australian Privacy Act 1988 and Australian Privacy Principles apply to our activities, we intend to handle personal information consistently with applicable requirements.

The Australian Privacy Principles form part of Australia's federal privacy framework and address matters including transparency, collection and use of information, disclosure, security, access, and correction.

1. Information We Collect

Depending on how customers interact with eidierax.shop, we may collect information including:

Identity and Contact Information

This may include:

• name;
• billing address;
• shipping address;
• email address;
• telephone number; and
• other contact details voluntarily provided.

Order Information

This may include:

• products purchased;
• order number;
• order value;
• transaction date;
• delivery method;
• order status;
• return information; and
• customer service history.

Payment and Transaction Information

Payment information may include information necessary to process a transaction.

Payment card and other sensitive payment credentials are typically processed by third-party payment providers and ecommerce infrastructure rather than directly stored by eidierax.shop.

Device and Technical Information

When customers use our website, certain technical data may automatically be collected, including:

• IP address;
• browser type;
• device type;
• operating system;
• language;
• referring website;
• website interactions;
• pages viewed;
• date and time of access; and
• cookie or similar technology identifiers.

Customer Communications

When customers contact us, we may retain information contained in emails, support requests, complaints, return requests, reviews, or other communications.

2. How We Collect Information

We may collect personal information:

• directly from customers;
• when an order is placed;
• when customers create or use an account;
• when customers contact customer support;
• when customers subscribe to communications;
• automatically through website technologies;
• through Shopify and service providers supporting our store;
• through payment providers;
• through delivery and logistics providers; and
• through other lawful sources.

3. How We Use Personal Information

We may use personal information to:

• process and fulfil orders;
• process payments;
• arrange shipping and delivery;
• provide order updates;
• handle returns, exchanges, and refunds;
• respond to enquiries;
• provide customer support;
• identify and prevent fraud;
• protect our website and customers;
• maintain transaction and accounting records;
• improve our products and services;
• analyse website performance;
• personalise the shopping experience;
• send marketing communications where permitted;
• comply with legal obligations;
• enforce applicable store terms; and
• establish, exercise, or defend legal claims.

4. Shopify

Our online store is operated using Shopify's ecommerce platform.

As a result, information relating to website visits, purchases, checkout, fraud prevention, and store operation may be processed through Shopify systems.

Shopify may independently process certain personal information in accordance with its own legal obligations and privacy practices.

5. Payment Providers

When customers make a purchase, payment information may be processed by payment providers made available through our checkout.

We generally do not need to retain complete payment card details.

Customers should also review the privacy information supplied by the applicable payment provider where relevant.

6. Shipping and Fulfilment Providers

We may share information necessary to deliver an order with:

• fulfilment providers;
• warehouses;
• logistics providers;
• postal operators; and
• courier companies.

Information shared may include the customer's name, delivery address, telephone number, email address, order information, and other information reasonably necessary to deliver the order.

7. Service Providers

We may use third parties to provide services including:

• ecommerce hosting;
• payment processing;
• order management;
• website analytics;
• customer support;
• communications;
• email services;
• marketing;
• advertising;
• fraud prevention;
• information technology;
• cloud storage; and
• security.

We seek to disclose only information reasonably necessary for the relevant service.

8. Cookies and Similar Technologies

eidierax.shop may use cookies, pixels, local storage, tags, or similar technologies.

These technologies may be used to:

• keep the website functioning;
• remember preferences;
• maintain shopping cart functionality;
• facilitate checkout;
• measure website traffic;
• understand how customers use the site;
• improve performance;
• prevent fraud;
• support advertising or marketing where applicable.

Shopify also uses cookies and related technologies in connection with merchant storefronts.

Customers can manage cookies using browser settings and any consent tools made available on the website.

Disabling certain cookies may affect website functionality.

9. Marketing Communications

Where permitted by law, we may send promotional communications regarding products, offers, or store updates.

Customers may opt out of marketing emails by using the unsubscribe mechanism provided in the communication or by contacting:

info@eidierax.shop

Transactional communications relating to orders, refunds, security, customer service, or other necessary service matters may still be sent.

10. Behavioural Advertising

Where enabled, we or our service providers may use information about website interactions to provide advertising or measure advertising effectiveness.

Customers may have options to limit certain advertising technologies through browser controls, cookie settings, device settings, or relevant third-party opt-out mechanisms.

11. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Shopify;
• payment providers;
• delivery and logistics providers;
• website service providers;
• technology vendors;
• analytics providers;
• customer support systems;
• professional advisers;
• insurers;
• regulators;
• courts;
• government agencies; or
• law enforcement authorities where legally required.

We may also disclose information in connection with a business restructuring, merger, acquisition, financing transaction, sale of assets, or similar corporate transaction, subject to applicable law.

12. Overseas Processing and Disclosure

Because ecommerce services, cloud services, payment platforms, technology providers, fulfilment providers, and other vendors may operate internationally, personal information may be processed or stored outside Australia.

Where Australian privacy requirements relating to overseas disclosures apply, we will take steps required by applicable law.

13. Data Security

We take reasonable administrative, organisational, and technical measures designed to protect information against:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

APP 11 requires covered entities to take reasonable steps to protect personal information from these types of risks.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• processing orders;
• providing customer support;
• maintaining business records;
• complying with tax, accounting, or legal obligations;
• preventing fraud;
• resolving disputes; and
• enforcing agreements.

Information that is no longer reasonably required will be deleted, destroyed, or de-identified where required by applicable law.

15. Access and Correction

Where applicable, customers may request access to personal information we hold about them or request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

Requests may be submitted to:

info@eidierax.shop

We may need to verify the identity of the person making the request before providing information or making changes.

16. Privacy Complaints

If a customer believes that personal information has been handled improperly, the customer may contact us at:

info@eidierax.shop

Please provide sufficient details for us to investigate the concern.

We will review privacy enquiries and complaints and seek to respond within a reasonable period.

Where applicable, individuals may also have the right to contact an appropriate privacy regulator.

17. Children's Privacy

Our website is intended for general retail customers and is not designed for children to provide personal information independently where parental or guardian consent is legally required.

If we become aware that personal information has been collected in circumstances inconsistent with applicable law, we will take appropriate steps.

18. Third-Party Links

Our website may contain links to third-party websites.

eidierax.shop does not control third-party privacy practices.

Customers should review the privacy policies of third-party services before providing personal information to them.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our business practices;
• technology;
• Shopify features;
• legal obligations;
• service providers; or
• regulatory requirements.

The latest version will be published on eidierax.shop.

20. Contact Us

For questions, requests, or complaints concerning privacy:

eidierax.shop
Email: info@eidierax.shop