Return and Refund Policy

At eidierax.shop, we want customers to be satisfied with their purchases. This Return and Refund Policy explains our voluntary return process and the rights and remedies available to customers under applicable U.S. federal, state, and local laws.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded, restricted, or modified under applicable law.

1. 30-Day Return Period

eidierax.shop provides a 30-calendar-day return period for eligible products.

Customers must submit a return request within 30 calendar days after receiving the product.

For orders delivered in multiple shipments, the applicable return period generally begins on the date the relevant product or shipment is received.

To qualify for a voluntary return, the item should generally:

• be in the same condition in which it was received;

• be unworn and unused, except for reasonable inspection;

• be clean and undamaged;

• have original tags attached where applicable;

• include original packaging and accessories where reasonably possible; and

• be accompanied by proof of purchase or an identifiable order number.

Customers must contact info@eidierax.shop before sending any item back.

Returns sent without first contacting us may experience processing delays.

2. How to Request a Return

To request a return, email:

info@eidierax.shop

Please provide:

• your order number;

• the item or items you wish to return;

• the reason for the return; and

• photographs where the product is damaged, defective, incorrect, or otherwise has a problem.

The return request must be submitted within 30 calendar days after the product is received.

After reviewing the request, we will provide return instructions where the return is approved or otherwise assist with any remedy required under applicable law.

Customers should not send a return to an address obtained from a shipping label without first receiving return instructions from us. The address shown on an outbound parcel may belong to a fulfillment or logistics provider and may not be capable of accepting returns.

3. Change-of-Mind Return Shipping

For an approved voluntary return where there is no product defect, incorrect shipment, or other issue for which we are responsible, the customer is generally responsible for the cost of returning the item.

We recommend using a trackable shipping service and retaining proof of postage.

eidierax.shop is not responsible for a voluntary return that cannot reasonably be verified as having been sent or delivered.

This does not apply where applicable law requires us to bear return shipping costs, including certain situations involving defective, damaged, incorrect, or non-conforming products.

4. Defective, Damaged, or Incorrect Products

Customers should inspect their order after delivery and contact us as soon as reasonably possible if an item:

• arrives damaged;

• is defective;

• is unsafe;

• is materially different from its description;

• is the wrong item;

• does not perform as reasonably expected; or

• otherwise does not conform to applicable legal requirements.

Please contact info@eidierax.shop with the order number and relevant photographs or other information that allows us to assess the issue.

Depending on the circumstances and applicable law, available remedies may include repair, replacement, refund, or another appropriate remedy.

Nothing in this policy limits any rights or remedies that apply to defective or non-conforming products under applicable law.

5. Products That May Not Be Eligible for Change-of-Mind Returns

For hygiene, safety, personal-use, customization, or other reasonable reasons, certain products may not be eligible for voluntary change-of-mind returns after use or opening, including where applicable:

• personalized or customized products;

• products specifically produced to a customer's specifications;

• hygiene-sensitive goods that have been opened or used;

• underwear or similar intimate apparel that has been worn;

• products damaged through misuse, improper care, accident, or abnormal use;

• gift cards; and

• items expressly identified as final-sale items before purchase, to the extent permitted by law.

These exclusions apply only to voluntary change-of-mind returns.

They do not remove or limit rights or remedies that cannot legally be excluded where a product is defective, damaged, incorrectly supplied, or otherwise fails to comply with applicable law.

6. Sale and Promotional Products

Products purchased during a promotion or at a discounted price remain subject to applicable legal rights and remedies.

A discounted price does not, by itself, eliminate rights that apply to defective, damaged, incorrectly supplied, or otherwise non-conforming products.

For voluntary returns, promotional or discounted products are subject to the same return eligibility requirements described in this policy unless different conditions were clearly disclosed before purchase.

7. Exchanges

Where available, customers may request an exchange by contacting info@eidierax.shop.

Exchange availability depends on inventory.

If a requested replacement size, color, or product is unavailable, we may offer another appropriate solution.

Nothing in the exchange process limits any rights or remedies available under applicable law.

8. Return Inspection

Once a returned product is received, we may inspect the item to determine whether it satisfies the applicable return requirements.

If the return is approved, we will process the applicable refund in accordance with this policy.

If a voluntary return does not satisfy the applicable eligibility requirements, we may decline the voluntary return to the extent permitted by law.

This does not affect any separate rights or remedies that may apply to defective, damaged, incorrect, or otherwise non-conforming products.

9. Refund Amount

For an approved full return, the refund will generally equal the amount actually paid for the eligible returned merchandise.

If a discount or promotion was applied to the order, the refund may reflect the discounted amount actually paid for the returned product.

Because standard shipping is provided free of charge, there is normally no standard outbound shipping charge to refund.

Return shipping costs paid by a customer for a discretionary change-of-mind return are generally not refundable unless otherwise required by applicable law or expressly stated by us.

10. Refund Processing Time

Once a return and refund request has been approved, the applicable refund amount will be credited to the original payment method within 7 business days after approval.

We will process the approved refund within this 7-business-day period.

The refund will generally be issued to the same payment method used for the original purchase unless another method is required or agreed upon under applicable circumstances.

After we process the refund, the customer's bank, card issuer, digital wallet provider, or payment processor may require additional time to display the refunded amount in the customer's account.

If the refund has not appeared after the applicable processing and posting period, please contact info@eidierax.shop so that we can assist in reviewing the transaction.

11. Refund Method

Approved refunds are generally returned to the original payment method used for the purchase.

We may use another refund method where required by applicable law, where the original payment method is no longer available, or where otherwise reasonably necessary.

Refunds will not normally be replaced with store credit when a monetary refund is required by applicable law.

12. Original Shipping Charges

Standard shipping is provided free of charge on all orders.

Accordingly, there is normally no standard outbound shipping charge to refund.

If any optional paid delivery service is offered in the future, the treatment of that charge will depend on the circumstances of the order, the applicable return reason, and applicable law.

13. Incorrect Delivery Information

Customers are responsible for providing complete and accurate shipping information.

If an order cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional delivery or return-to-sender costs may apply where permitted by law.

Please contact info@eidierax.shop immediately after discovering an address error.

14. Lost or Missing Orders

If tracking indicates that an order has been delivered but the customer cannot locate it,